Frequently Asked Questions
Everything you need to know before sending us your football.
WHAT FOOTBALLS CAN YOU PREP?
1
We specialize in genuine leather footballs. If you’re unsure whether your football is a good candidate for our prep process, contact us before sending it in.
11
CAN YOU PREP A BRAND-NEW FOOTBALL?
2
Absolutely. In fact, new leather footballs are where the PFP process can make the biggest difference. Our process is designed to work the slick factory finish and develop a more broken-in feel and usable grip.
CAN YOU PREP A USED FOOTBALL?
3
Yes. We can evaluate used leather footballs for prep or reconditioning. Results will vary depending on the football’s age, condition and previous treatment. If you’re unsure, send us a few photos first.
HOW DOES THE MAIL-IN PROCESS WORK?
4
Choose your prep service and complete your order online. You’ll receive instructions for sending us your football. Once it arrives, we inspect and prep it, then package it for the trip back to you.
HOW LONG DOES THE PROCESS TAKE?
5
Our standard turnaround is approximately 3–5 business days after we receive your football. Shipping time is additional. During busy periods or team orders, turnaround times may vary.
WHAT DOES THE PFP PROCESS INCLUDE?
8
Every football goes through our multi-step preparation process, which may include surface preparation, brushing, conditioning, mud application, grip development and a final inspection based on the service selected.
6
WILL MY FOOTBALL LOOK DIFFERENT AFTER PREP?
7
Yes. That's part of the process. Prepared leather typically develops a darker, more broken-in appearance. Because genuine leather varies from ball to ball, the final color, texture and feel will also vary.
Customers are responsible for shipping their football to PFP. Return shipping [is included / is calculated at checkout] depending on the pricing model you ultimately choose.Choose your prep service and complete your order online. You’ll receive instructions for sending us your football. Once it arrives, we inspect and prep it, then package it for the trip back to you.
9
WHO PAYS FOR SHIPPING?
CAN YOU PREP MULTIPLE FOOTBALLS FOR A TEAM?
10
Absolutely. We offer team and program orders for coaches, schools and organizations needing multiple footballs prepared at once.
WHAT IF MY FOOTBALL IS DAMAGED OR LOST DURING SHIPPING?
All footballs are photographed and documented when they arrive at PFP and again before return shipment. Shipping claims are handled according to the carrier and shipping coverage selected for the order. Please review our Shipping Policy for complete details.
Yes. If you're purchasing a brand-new football from a retailer, you can have it shipped directly to PFP instead of having it delivered to you first. This can save time and eliminate an extra shipping step.
After placing your PFP prep order, use the shipping information provided with your order as the delivery address for the football. Be sure to include your PFP order number with the shipment whenever possible so we can identify your football when it arrives.
Once received, we'll check it in, complete your selected prep service, and ship the finished football directly to you.
CAN I HAVE A NEW FOOTBALL SHIPPED DIRECTLY TO PFP?
STILL HAVE QUESTIONS?We're happy to help before you send us your football.CONTACT PFPinfo@premiumfootballprep.com